Terms of service

TERMS OF SERVICE

SJ Travel & Tours

These Terms of Service (“Terms”) govern the use of services provided by SJ Travel & Tours (“Company,” “we,” “our,” or “us”). By booking or using our services, you agree to be bound by these Terms.

1. Services Offered

We provide travel-related services including, but not limited to:

  • Airline ticket bookings

  • Hotel reservations

  • Tour packages

  • Visa assistance

  • Transportation arrangements

  • Hajj & Umrah services (if applicable)

All services are subject to availability and the terms of third-party service providers.

2. Booking & Payments

  • Bookings are confirmed only after receipt of full or partial payment as specified at the time of booking.

  • Prices are subject to change without prior notice until booking is confirmed.

  • Any balance payment must be made before the travel date as communicated.

3. Pricing & Taxes

  • Prices may include or exclude taxes, service charges, or government levies unless stated otherwise.

  • Any increase in taxes, fuel surcharges, or supplier fees after booking will be borne by the customer.

4. Cancellations & Refunds

  • All cancellations and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

  • Refunds are subject to airline, hotel, and supplier rules and may involve deductions.

5. Changes & Amendments

  • Changes to travel dates, names, or services are subject to availability and supplier policies.

  • Additional charges may apply.

  • Some amendments may be treated as cancellations.

6. Travel Documents & Responsibilities

  • Customers are responsible for ensuring they possess valid passports, visas, tickets, and other required documents.

  • Passport validity must meet destination and airline requirements.

  • The Company is not responsible for denied boarding, entry refusal, or delays due to incomplete or invalid documents.

7. Visas

  • Visa approval or rejection is solely at the discretion of the relevant embassy or consulate.

  • Visa fees and service charges are non-refundable once the application is submitted.

8. Health, Safety & Insurance

  • Customers are responsible for meeting health and vaccination requirements.

  • We strongly recommend purchasing travel insurance.

  • The Company is not liable for medical expenses, illness, injury, or loss during travel.

9. Limitation of Liability

  • We act only as an agent for airlines, hotels, transport providers, and other service suppliers.

  • We are not responsible for delays, cancellations, overbooking, accidents, or service failures caused by third parties.

  • Our liability, if any, shall be limited to the amount paid for our services.

10. Force Majeure

We shall not be liable for failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, pandemics, government actions, strikes, or airline disruptions.

11. Conduct & Compliance

Customers agree to comply with:

  • Local laws and regulations of destination countries

  • Airline and hotel rules

  • Tour guidelines and schedules

We reserve the right to refuse service to anyone for misconduct or violation of laws.

12. Intellectual Property

All content, logos, branding, and materials used by SJ TRAVEL & TOURS are the property of the Company and may not be used without written permission.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Country / Province], and any disputes shall be subject to the exclusive jurisdiction of its courts.

14. Amendments

We reserve the right to modify these Terms at any time without prior notice. Updated Terms will be effective upon publication.

15. Contact Information

For questions or concerns regarding these Terms, please contact:

SJ Travel & Tours
Email: sjtravel_tour@yahoo.com
Address: Office # LG4 RJ Mall, Plot No. 118, Gulshan-e-Iqbal, Block 10, Karachi

16. Acceptance of Terms

By using our services, you confirm that you have read, understood, and agreed to these Terms of Service.